El Castillo Magnet

Delivery

It usually takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as 3–4 business days for domestic orders

Refund policy

Mohicans Treehouse Resort Shopify Store Return Policy

At Mohicans Treehouse Resort, we take pride in the quality of our products. While we cannot accept returns or offer refunds because each item is made to order, we are committed to resolving any issues related to damaged goods.

Damaged Items

In the event you receive a damaged item, please notify our customer service team within 7 days of delivery. To initiate a return, please email us at shop@themohicans.net with your order number, a detailed description of the damage, and photographic evidence attached.

Upon approval of your claim, we will provide a return shipping label at no additional cost. On receipt and inspection of the damaged item, we will promptly arrange for a replacement to be sent out to you.

Please note that claims for damaged items will not be processed if received later than 7 days from delivery.

Non-Refundable

Please understand that due each item being made to order all sales are final. We do not provide refunds, including for reasons such as change of mind, color variance, or sizing issues. We encourage you to carefully review product descriptions and sizing charts before making a purchase.

Important Considerations

Remember to inspect your order upon receipt and contact us immediately if the item is defective or damaged. Items sent back to us without first requesting a return will not be accepted.

Thank you for understanding our policies and for shopping with Mohicans Treehouse Resort. Your satisfaction is our priority.